Customer Service Advisor

  • Posted on : 5/16/2024
  • Job Location : Edinburgh
  • Compensation : £19,000
  • Type : Permanent

Description

You will be working for one of the most recognisable brands in technolgy manufacturing with over 35 regional branches throughout the UK.
The role of Customer Service Advisor is an excellent opportunity to get into a well-respected business with the opportunity to progress your career further.

The role of a Customer Service Advisor:
- Handling customer enquiries over the phone and through email
- Updating clients order progress.
- Processing and updating information on the in-house CRM
- Making calls to finalise customer queries

As a Customer Service Advisor you will need to have:
- Proven experience of communications via phone and email
- Excellent communication skills, both verbally and written
- Accurate keyboard and Microsoft skills
- The ability to monitor and track enquires from initial contact to completion
- The ability to excel in working as part of a team

Benefits of working with us as a Customer Service Advisor :
- Free on-site parking
- Ongoing training and development
- Staff canteen including some subsidised goods
- A genuine opportunity for career progression
- 28 days Holiday per year
- Optional Pension Scheme
- Personal Insurance option

Do you think this is an opportunity that appeals to you? Please apply through this process as soon as you can.