NSC Housing Agent - Apply

  • Posted on : 5/16/2024
  • Job Location : Sydney
  • Compensation : Hugely attractive package
  • Type : Permanent


About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.

Our Facility Management (FM) business unit partners with our valued clients to deliver a comprehensive range of facilities management from small repair work to managing large-scale facilities and infrastructure networks.

We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

About The Opportunity

Programmed Facility Management (PFM) is seeking multiple Contact Centre Agents to join our National Service Centre (NSC) and ensure complete and accurate processing of internal and external client work requests via phone and electronic communication using a wide variety of systems and tools to deliver facility management services for a large-scale social housing contract. This permanent, full time role based in Parramatta NSW, plays a crucial part in providing a positive customer and client experience while contributing to important services for the community.

Key responsibilities

  • Process all interactions and transactions appropriately to ensure accurate and timely outcomes.
  • Ensure works are completed within required timeframes by engaging service technicians actively.
  • Record all customer interactions promptly and accurately.
  • Actively participate in daily operations to achieve business objectives.
  • Collaborate with the Programmed team to engage contractors, technicians, and staff for timely response to client requests.
  • Provide support and knowledge sharing to all Service Centre team members.
  • Meet deadlines and key targets set by the management team.
  • Manage end-to-end client service calls, including complaint management and adherence to KPIs.


  • Attractive salary package.
  • Parramatta location.
  • EAP and benefits program with great discounts.
  • Long term career potential andamp; growth with leading FM organisation.

About You

To be successful in this role, you will ideally have experience in a fast-paced call centre environment. Experience and/or knowledge of facility management or similar trades/building services is desirable, however not essential. You will have a ‘can-do’ attitude, natural ability for people engagement and a passion for excellent customer service.

Additionally, you will demonstrate and possess the following:

  • Experience learning various contact centre tools and systems.
  • Highly developed communication and robust stakeholder engagement ability.
  • Strong prioritisation and time management skills.
  • Ability to work autonomously and as a wider team.
  • Intermediate Microsoft Office Suite skills (MS Teams, Word, Excel, PowerPoint etc).
  • Cultural alignment with our core values: Safety Leadership, Care andamp; Empathy, Customer Service, and Diversity, Inclusion andamp; Equality.

Work With Us

Join us on our mission to build outstanding people, strong customers, and great communities by submitting your application today.


Reference number: 968542
Profession:Administration andamp; Office SupportAll

Company: Programmed
Date posted: 1st Apr, 2024